Full Time
Sonipat, Haryana
Posted 5 days ago

Nature Bio Foods BV (a subsidiary of Nature Bio Foods Ltd India.- is pioneer in organic business in Europe and US ) emerged as a trustworthy & innovative global leader in providing authentic organic ingredients to the world of consumers by creating a holistic, integrated & sustainable business model that inspires, promote & supports thousands of farming families across the world. Nature Bio Foods is well recognized worldwide for its long years of remarkable performances, quality products and trustworthiness. Nature bio foods is certified with Skal , Naturland, BioSuiss, Demeter , Fairtrade and many other Standards of Organic and Sustainability . Nature Bio Foods conducts Processing , Packaging Cleaning , Co2 treatment and Warehousing operations out of Maasvlakte , Rotterdam and some third party operations out of many countries in Europe.


Department: Customer Support
Reports To: Head – Customer Support

Position Summary:

The Executive/ Sr. Executive – Customer Support INC will be responsible for managing end-to-end customer service operations, ensuring timely resolution of customer queries, and maintaining accurate records within the SAP system. This role plays a critical part in supporting order processing, billing coordination, delivery tracking, and after-sales support while maintaining high standards of customer satisfaction.

Key Responsibilities:

  • Acting as backbone for the BD Team by reducing administrative load and improving efficiency.
  • Reduction in sales team admin time by 20–30%
  • All assigned tasks completed within agreed timelines
  • Preparation and coordination of all sales documents (contracts, EIF, Sap reports, Jarvis, customer forms) with accuracy.
  • 98–100% error-free document preparation
  • All contracts/EIF released within 48 hrs of request
  • Inter-team Coordination Turnaround time with SCM, logistics & finance On-time closure of requests (SCM, QC, dispatch, LC, accounts)
  • Customer Documentation Support On-time submission of customer docs, reports,zero escalations
  • Assisting in end-to-end monitoring of order status from PO receipt to dispatch.
  • 100% correct entry of orders in system , order book sanitisation  
  • NO missed dispatches due to documentation/input errors
  • Weekly MIS on order status submitted on time
  • Providing support to sales team with price sheets, competitor tracking, and weekly updates Monthly summary report

Required Qualifications & Skills:

  • Any Graduate / Post Graduate
  • 2–3 years of relevant experience.
  • Proficient with MS Excel
  • Excellent communication & Negotiation Skills

Shift Timings:- 02:00 pm to 06:00 pm Work from office and 07:00 pm to 11:00 pm Work from home

Workings Days : 5 days a week (in office) + Sat (Alternate Off)

Location: Sonipat

Please share your CV directly with our recruitment representative Ginni Sachdeva, her email ID is – ginni.sachdeva@naturebiofoods.organic

Job Features

Department

Customer Support - INC

Min. Experience Required

2-3 Years

CTC Offered

6 LPA

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