Assistant Manager – CRM

Key Responsibilities

– Key Account Management

– Coordinate the entire supply chain process (SCM)

– Coordinate with the ‘Quality Team’ for any product-related issues and escalations from the customers

– Up-sell new products to existing customers

– Coordination with internal departments to ensure timely response to customers

– Hold weekly reviews with the team to ensure that the team is aligned on priorities and all the needed activities are completed.

– Facilitate communication between Key partners, Sales, Marketing and Operations regarding order status, product availability and delivery.

– Responsible to create Service and Support agreements, Post Sales Service and Support. Work with multiple teams to understand the business requirements and coordinate to resolve the issues

 – Request tracking and closure – ensures the end-to-end and proactive ownership of requests assigned.

– SLAs of End to end TAT and Accuracy would be critical parameters of performance.

– Manage exports to international customer locations

– Manage and track the product stock and inventory

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills with a proven ability to create and maintain working relationships
• Positive working relationships with other departments.
• Strong supervisory and leadership skills.
• Excellent organizational skills and attention to detail.
• Thorough understanding of company products and logistics.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• SAP Knowledge

Education and Experience:

• Bachelor’s degree in Business or related field required; Master’s degree preferred.
• Five years of experience as Sr. Executive/ Assistant Manager, or similar relevant position required.
• Ten years of total experience

At least 3-4 years span in the current organization.