Posted 2 months ago

Key Responsibilities

– Key Account Management

– Coordinate the entire supply chain process (SCM)

– Coordinate with the ‘Quality Team’ for any product-related issues and escalations from the customers

– Up-sell new products to existing customers

– Coordination with internal departments to ensure timely response to customers

– Hold weekly reviews with the team to ensure that the team is aligned on priorities and all the needed activities are completed.

– Facilitate communication between Key partners, Sales, Marketing and Operations regarding order status, product availability and delivery.

– Responsible to create Service and Support agreements, Post Sales Service and Support. Work with multiple teams to understand the business requirements and coordinate to resolve the issues

 – Request tracking and closure – ensures the end-to-end and proactive ownership of requests assigned.

– SLAs of End to end TAT and Accuracy would be critical parameters of performance.

– Manage exports to international customer locations

– Manage and track the product stock and inventory

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and negotiation skills with a proven ability to create and maintain working relationships
  • Positive working relationships with other departments.
  • Strong supervisory and leadership skills.
  • Excellent organizational skills and attention to detail.
  • Thorough understanding of company products and logistics.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • SAP Knowledge

Education and Experience:

  • Bachelor’s degree in Business or related field required; Master’s degree preferred.
  • Five years of experience as Sr. Executive/ Assistant Manager, or similar relevant position required.
  • Ten years of total experience

At least 3-4 years span in the current organization.

Job Features

Job ID

NBF-CRM-GGN- 08/22

Experience

5-8 Years

Education

Graduate / Post graduate

Posting Location

Gurugram

CTC

7 to 9 Lakh PA

Computer Skills

SAP, Excel

Communication

Very Good

Industry Preference

Any

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